Frequently asked Questions
When does my order arrive?
As soon as a package is sent, you will receive a shipping confirmation by email. You can use it to track the progress of the shipment.
Standard delivery time: 2-4 working days
Do i have to pay anything?
Parcels within Germany are free of charge, for EU countries there are € 10 shipping costs.
The buyer bears the costs of the return.
Why does my order come in multiple packages?
Orders are only sent together if they have been placed together via the shopping cart before a binding order is placed.
Why has my package still not been sent?
We usually dispatch orders within 48 hours. If it takes a little longer
For example, it may be because the item is already sold out. In this case we will of course refund you the purchase price.
Where is my package?
For each parcel you will receive a separate shipping confirmation by email with a tracking link.
My package should have been there by now!
Please use the shipment tracking to check whether the parcel has been left with a neighbor or whether there is a storage contract.
If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us - you can reach us using the contact form.
Your item is defective or damaged?
We're sorry. Please submit a complaint using our contact form - we ask for the most complete information possible so that we can examine your complaint quickly.
Did you cancel
If you have canceled your order or an article is not available in exceptional cases, we will refund the amount immediately.
The purchase amount is credited depending on the payment method:
Prepayment: You will receive the credit on the bank account from which you transferred. It can take up to 5 working days for the credit to be posted to your account.
PayPal: The credit is made to the PayPal account you are using. You can decide yourself with PayPal whether the amount will be deposited in your PayPal account or returned to your bank account.
Why don't I get a return slip?
The buyer bears the costs of the return, therefore there is only one invoice for your order in the package.
When will my return be credited?
The purchase amount will be credited within 7 days of receipt of your return - always according to the payment method you selected when ordering.
How can I have my customer account deleted?
So that your customer account is deleted, it is best to contact us using our contact form. Please enter the email address that is linked to your Sagatoo account, as it is required for deletion.
We can only delete it if:
- There is no longer any outstanding invoice amount - We do not have to repay you
- None of your orders are still being delivered
If one thing applies, we cannot delete your account immediately and ask you for a little patience and clarification of the open issues.
If you don't remember your password, you can simply reset it when you log in. Click on "Forgot your password?" and enter the email address you used to create your account.
We will then email you a link to reset your password - it may take a few minutes for you to receive the email. Please also check your spam folder.
Did you receive a payment reminder from us despite payment?
Our first email to you is just a reminder that the payment deadline is about to expire.
If you didn't need them at all, or if you have already paid for them or given your return, please ignore them.
We just wanted to make sure that you don't receive a reminder so that you don't incur any fees.
If you have received a reminder, we ask you to check the following:
Have you already sent something back? Please give us 7 days to check your return and credit it.
Have you already transferred? It can take approximately 5 working days to match your transfer.
Did you specify the correct use? Please always state the respective order ID as the intended purpose. If you have specified a different purpose, please contact us and let us know.
Did you transfer several orders together? Please always transfer separately for each order so that we can assign your payment. If you transfer several orders together, it can happen that the payment is only assigned to one order.
Not sure what your outstanding amount is?
You can see an overview of your outstanding invoice amounts in your customer account at any time.
You have not yet been able to transfer the outstanding invoice amount?
No problem - please use the bank details below and your order number for the transfer. You do not need to announce your payment as it is assigned automatically.
Our bank details for SEPA transfers:
Institute: Sparkasse Bensheim
BIC / SWIFT: HELADEF1BEN
IBAN: DE92 5095 0068 0002 1124 07
When making a transfer, please state the intended purpose of the order you have sent by e-mail.
Please note that without this information no incoming payments can be booked.