Cancellation rights

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods. Goods that are returned must be in a re-salable original condition (unwashed, all labels / labels must be present, free from contamination such as make-up, animal hair, lint and the like.) In the event of a change in the original condition Withhold payments.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)


UM-Textilimporte GmbH

Wilhelmstrasse 142

64625 Bensheim

Fax: 06257-788027


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*) ______________________________________________________

Name of the consumer (s) ______________________________________________________

Address of the consumer (s) __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Signature of the consumer (s) (only when notified on paper) ______________________________________________________________________________

Date ________________________________________________________________________

(*) Delete where inapplicable.

8. Voluntary right of return

8.1 In addition to the statutory right of withdrawal, we grant a voluntary right of return of one month from receipt of the goods. With this right of return, you can also withdraw from the contract after the 14-day cancellation period has expired by sending the goods back to the address given in the delivery of the goods within one month of receipt of the goods. Timely dispatch is sufficient to meet the deadline. For the repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. The prerequisite for exercising the voluntary right of return is that the right of withdrawal is not excluded for the goods and that the goods are returned in their original sales packaging complete, unused and without damage caused by you. For a return according to this voluntary right of return, you bear the costs of the return.

8.2 Your statutory right of withdrawal and the statutory warranty rights are not affected by this contractually granted right of return and remain in effect regardless of this. Until the deadline of the statutory right of withdrawal has expired, the statutory conditions listed there apply exclusively.

9. Retention of title

The goods remain the property of UM-Textilimporte GmbH until they have been paid for in full.

10. Other

10.1 The law of the Federal Republic of Germany applies to all disputes arising from or on the basis of this agreement, excluding the UN Sales Convention (CISG).

10.2 Contracts can only be concluded in German via our website.

10.3 Should individual provisions of these terms and conditions be or become ineffective or contain a loophole, this shall not affect the remaining provisions.

10.4 The EU Commission has created an internet platform for the settlement of disputes between retailers and consumers (ODR platform). The ODR platform is available at the following link: We are not obliged to participate in an alternative dispute settlement procedure and we are currently not involved in alternative dispute settlement procedures before dispute settlement bodies.